Refund Policy

Refund & Return Policy for HockeyTie.com

Effective Date: March 16, 2026

At HockeyTie.com, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a simple and fair return policy.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

Be unused and unworn

Be in original condition

Include original packaging (if applicable)

Items returned after 30 days may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized products

Items marked Final Sale

Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to the original method of payment.

Please allow 5–10 business days for the refund to appear on your statement depending on your payment provider.

Exchanges

If you receive a defective or damaged item, we will gladly replace it.

Please contact us within 7 days of receiving your order so we can arrange a replacement.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged

The item is defective

We sent the wrong product

If the return is due to our error, HockeyTie.com will cover the return shipping cost.

How to Start a Return

To begin a return, please contact us at:

Email: support@hockeytie.com

Please include:

Your order number

The item you wish to return

The reason for the return

Our team will provide instructions for completing your return.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos of the issue. We will work quickly to resolve the problem.

Policy Updates

HockeyTie.com reserves the right to update this Refund Policy at any time. Updates will be posted on this page.